Microsoft Dynamics 365 Customer Service
Transform your customer service operations with a unified platform that offers AI-driven insights, seamless omnichannel support, and efficient case management.
Struggling with Disconnected Customer Support Systems?
Inconsistent customer experiences across channels- Delayed response times due to manual processes
- Lack of visibility into customer interactions
Dynamics 365 Customer Service Bridges the Gap
- Provides a unified platform for all customer interactions
- Automates routine tasks to speed up response times
- Offers real-time insights into customer journeys
Key Features
Omnichannel Engagement
Interact with customers across their preferred channels, including chat, email, and social media, ensuring a consistent experience.
AI-Powered Insights
Leverage AI to gain actionable insights, predict customer needs, and provide proactive support.
Knowledge Management
Equip your team with a centralized knowledge base to quickly resolve customer issues.
Case Management
Streamline case creation, tracking, and resolution to enhance customer satisfaction.
Key Benefits
- Enhanced customer satisfaction through personalized support
- Increased agent productivity with AI-driven tools
- Improved first-call resolution rates
- Scalable solution to meet growing business needs
Industry Use Cases
E-commerce
Manage high volumes of customer inquiries across multiple channels efficiently.
Healthcare
Provide timely support to patients and streamline appointment scheduling.
Finance
Ensure secure and compliant customer interactions with detailed case tracking.
Dynamics 365 Customer Service vs. Traditional Support Systems
500+ customers transformed Digitally by Vatsin
“We chose Microsoft Dynamics D365”
We chose Microsoft Dynamics D365 Business Central because it was a solution with international modules for 40 countries, and it supports managing all processes.
Atul Bansal
Director, Windlass Engineers & Services
“We are extremely happy”
We are extremely happy, despite all possible complexities… VATSIN took the first implementation live in flat 5 months, 15 days. This seems to be like a dream come true.
Priyanshu Agrawal
CA, Balaji Precision Components
“We are extremely happy”
We are extremely happy, despite all possible complexities… VATSIN took the first implementation live in flat 3 months. This seems to be like a dream come true.
Atul Bansal
Director, Windlass Engineers & Services“We chose Microsoft Dynamics D365”
We chose Microsoft Dynamics D365 Business Central because it was a solution with international modules for 20+ countries, and it supports managing all Finance reports making it easier.
Harish Arya
Finance Manager, BPC“We chose Microsoft Dynamics D365”
We chose Microsoft Dynamics D365 Business Central because it was a solution with international modules for 40 countries, and it supports managing all processes.
Atul Bansal
Director, Windlass Engineers & Services“We are extremely happy”
We are extremely happy, despite all possible complexities… VATSIN took the first implementation live in flat 5 months, 15 days. This seems to be like a dream come true.
Priyanshu Agrawal
CA, Balaji Precision ComponentsReady to Elevate Your Customer Service?
Discover how Dynamics 365 Customer Service can transform your support operations.
Schedule a Free ConsultationFrequently Asked Questions
Yes, it offers seamless integration with various CRM systems to unify customer data.
Absolutely. It's scalable and can be tailored to fit businesses of all sizes.
AI provides predictive insights, automates routine tasks, and assists agents in delivering personalized support.
